Frequently Asked Questions

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Refund

At Pramukhmart.in, we strive to provide you with high-quality products. If you receive a damaged product, a wrong item, or if there is a discrepancy with your order, you are eligible for a refund. Please notify us within 7 days of receiving your order with supporting evidence (e.g., photos, videos). Refunds will be processed after we have reviewed your request and the product has been returned and inspected, if applicable.

To request a refund, please follow these steps:

  1. Go to the “Contact Us” page on our website [Link to Contact Us page] or reply to your order confirmation email.
  2. Clearly state the reason for your refund request and provide your order number.
  3. Attach relevant supporting documents such as photos or videos of the issue.
  4. Our customer support team will review your request and guide you through the next steps, which may include returning the product.

Once your refund request is approved and the returned product (if applicable) is received and inspected, we will initiate the refund process. It typically takes 7-10 business days for the refund to be processed and the amount to reflect in your original payment method. Please note that the exact time may vary depending on your bank or payment gateway.

 If you haven’t received your refund within 7-10 business days after receiving our confirmation, please first check your bank account or payment statement. If you still haven’t received it, please contact our customer support team via the “Contact Us” page [Link to Contact Us page] or reply to our refund confirmation email. We will investigate the delay and provide you with an update.

Delivery

We aim to deliver your orders as quickly as possible. Typically, for orders within India, delivery takes 5 to 7 business days after your order is processed. For orders from the USA, delivery may take 10 to 15 business days. Please note that delivery times may vary due to factors such as your location, product availability, and unforeseen circumstances.

Once your order is shipped, you will receive a confirmation email containing your tracking number and a link to the courier’s website. You can use this tracking number to monitor the progress of your shipment.

Yes, we offer Cash on Delivery (COD). Please note that a nominal COD charge may be applicable.

Shipping & Returns

Shipping charges may vary depending on the product weight, dimensions, and your delivery location. You can view the applicable shipping charges at the checkout page before making the payment. We also offer free shipping on the certain products we sell in India.

Currently, Pramukhmart.in ships to most major cities and towns across India. You can check if your location is serviceable during the checkout process by entering your pin code. If you have any specific queries regarding shipping to your location, please contact our customer support team.

We offer a hassle-free return policy within 7 days of receiving your order, provided the product is unused, in its original packaging with all tags and accessories intact. To initiate a return, please follow these steps:

  1. Go to the “Contact Us” page on our website [Link to Contact Us page] or reply to your order confirmation email.
  2. Clearly state that you wish to return the product and provide your order number and the reason for the return.
  3. Our customer support team will review your request and provide you with a return authorization and instructions on how to return the product.  
  4. Once we receive the returned product and it passes our quality inspection, we will process your refund or exchange as per your request and our policy.
  5.  

If you wish to exchange a product for a different size, color, or a different product altogether, please follow the return process mentioned above. Once your return is approved and processed, you can place a new order for the desired item on our website. Please note that exchanges are subject to stock availability. If the desired item is out of stock, a refund will be processed instead.

Payment

 We accept a variety of secure payment methods, including:

  1. Credit Cards (Visa, Mastercard, etc.)
  2. Debit Card
  3. Net Banking
  4. UPI (Unified Payments Interface)
  5. Mobile Wallets
  6. COD

 Yes, your online payment security is our top priority. We use secure payment gateways that encrypt your sensitive information using industry-standard SSL (Secure Socket Layer) technology. This ensures that your payment details are transmitted securely and are protected against unauthorized access. We do not store your complete credit/debit card details on our servers.

 If your payment fails, please try the following:

  1. Double-check your payment details such as card number, expiry date, and CVV.
  2. Ensure that you have sufficient funds in your account.
  3. Try using a different payment method.
  4. If the issue persists, please contact your bank or payment provider to inquire about the transaction.
  5. You can also reach out to our customer support team for assistance, and we can explore alternative payment options.

At Pramukhmart.in, we believe in transparency. The prices listed on our website are inclusive of all applicable taxes.. You will only be charged the product price, shipping fees (if applicable), and any COD charges (if you opt for Cash on Delivery). There are no other hidden charges or fees. You can review the complete breakdown of your order cost at the checkout page before making the payment.

International Ordering & Shipping Policy

If you wish to return an order, kindly get in touch with our customer care team at info@pramukhmart.in or WhatsApp at +91-9586831010 within 7 days of receiving the order.

For all international orders, customers can easily return products within a 7 day window and self-ship the products . The order needs to be sent back to the following address –

Shop No. D/404,
Saral Icon
Nr. Girivar Galaxy Bunglows,
Opp. Reliance Jio Petrol Pump,
S.P Ring Road, Vastral,
Ahmedabad – 382418 India.

Once we receive the product(s), it will go through a quality check at our warehouse and we will then initiate the refund in your source account within 24-48 business hours.

Please note that the refund amount will be calculated post deducting the import charges and shipping and handling costs.

No returns or exchange applicable on Jewellery and Customized items altered as per your body measurements. Please note, the outfit may be intentionally tailored with one inch ease for a comfortable fit.

All international orders are sent through DHL and FedEx.

The average delivery time is 15-20 business days, depending on the country of residence.

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Welcome to Pramukhmart – Your Trusted Online Destination for Authentic Indian Ethnic Wear

Pramukh literally means the top most thing and when it comes to clothing, for us it’s not just raw material or fibre, but an ode to our culture, heritage and also statement on oneself. Pramukhmart was conceived from a burning desire of transmitting the finest Indian ethnic wear directly into the arms of the Indian women and this pledge has paved the way for walk-in, heritage-with-elegance seekers.

We are simply here to offer a wide range of authentic, superior quality Indian wear for every occasion. We know of the many Indian women and try to assure outfits with which you feel empowered, at ease and truly luminous.

You are not simply purchasing clothes from Pramukhmart, you are taking your tradition of craftsmanship, bright colors and timeless designs. We pick each piece with scrutiny to guarantee it is of high quality, style and functionality. You can also shop for those perfect ethnic outfits online, make easy secure payments and get it delivered to your home anywhere in India.

Checkout our Exclusive Category for Women’s Ethnic Wear

Step into the Land Of Ethnic wear at Pramukhmart, a categorized range of a wide variety well-suited according to preferences for the Indian woman. You wanna dress up for a wedding, flutter in the festival or you want your daily ethnic look to be elegant with what we have for you.

Chaniya Choli — Style and Tradition in Festivals

Chaniya Choli collection is one brimful of Indian culture especially celebrated during Navratri, Garba and other important celebrations. These Beaded-cultural 3 Piece Outfits Flared Skirts (Chaniya) and fitted Blouse (Choli) or any middle sequined dupattas adorned with small pieces of mirror work & other intricate embroidery. Woven in soft fabrics such as cotton and silk blend nothing says comfort like our Sarees & you can dance the night away looking drop dead gorgeous.

You’re not the only ones excited, our Chaniya Cholis are here—both in classic and modern forms to enable you express your festivity spirit at the click of a finger

Lehenga – A statement of Elegance for Weddings and Grand Celebrations
Lehengas are the most preferred choice for brides in light of the fact that they get to create a flair for themselves while the wedding guest too can get their chance. Our collection of lehengas have rich fabrics like silk, velvet and georgette with intricate Zari work, Sequins & Thread embroidery. From the heavy-stitched formal lehengas to Party Ready models, both provide comfort as well elegance of course. Discover our lehengas for weddings, functions, fairs and special occasions & merge the legacy with the modern trend.
Saree — The Timeless Elegance of Every Occasion

Saree constitutes the ultimate symbol of Indian womanhood and elegance. Pramukhmart offers an exclusive range of sarees in various traditional regions such as Banarasi, Kanjivaram and Paithani silks as well as modern chiffon, georgette and cotton comforting for casual office wear. So whether it is an event as grand as a wedding, semi-formal affair or just wanting to keep it casual; we have a range of colors, prints and finishes to suit every style. Find your Saree to tell your story.

Dresses: The Perfect Fashion Choice for the Modern Woman

Ethnic fusion dresses are created for the women who crave a mix of traditional Indian prints and embroidery with contemporary Western silhouettes. Wear these for casual outings, work or semi formal events, they are comfortable on the body. Is a Must have piece in catalogue dresses Breathable fabrics fulfill every need from basic to sexy, stylish with reversible designs.

You May Also Like Kurti Sets | MADE for Everyday Comfort and Comfort

Kurti sets are women’s wear that every Indian Must have worth their wardrobe for simple style and comfort. Our collection consists of your plain cotton Kurti to wear everyday till heavy Embroidered or Printed sets for extremely festival occasions.

These kurti sets are available in different lengths, cuts and colors that can be easily mixed and matched with leggings, palazzos or jeans for office, casual outings, even celebratory meetings.

A little coordination tendency for effortless fashion is Co-ords

One of the current trends in Ethnic wear, co-ord sets use side by side matching tops and bottoms to make a chic look require minimum effort. In beautiful prints color blocks, and comfortable materials — the ideal party or get together attire but also with office-legal lengthings.

If you are looking to look different and yet authentic in the modern ethnic style, our prints collection are specially made for you.

Western Consignment – Fusion Indian at your doorstep
This is a line suited to those who want to add ethnic charm to western styles, with unique fusion outfits characterized by traditional Indian prints and hand embroidery on the by bringing contemporary western cuts (i.e. Trousers come with shirt/ blouse). From skirts and tops to jumpsuits along with dresses, this collection are ideal for the ladies who want to make their fashion statement but not compromise on culture.
Pramukhmart - Why You Should Choose Us
Q1: What sets Pramukhmart apart from other ethnic wear stores?

We mix authenticity with quality and a customer first mentality. Each of Our collections are selected to get you the best fabrics, workmanship and newest trends. And full of product descriptions, neck size and customer service to help you buy safer.

Q2: Are Pramukhmart’s products affordable?

Yes! The word is — We make affordable high quality ethnic wear by giving regular discounts and offers so that you can have the appropriate value for your buck.

Q3: How do I choose the right size?

We give you proper sizing keys and product description. Our capable customer support crew is always ready to help you out with any sizing queries to make it happen.

Q4: Does Pramukhmart deliver across India?

Without a doubt! We offer fast, reliable shipping to every corner of India so you can enjoy your favourite ethnic wear, wherever you are.

Q5: What if I am not satisfied with my purchase?

Customer satisfaction is key. We also offer returns and exchange whatever you have purchased on Honest so you never have a worry.

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